At Divano Furniture, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your information when you visit our website, place an order, create an account, contact us, or otherwise interact with our online store.
By using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect personal information that you provide directly to us, including your name, email address, phone number, billing address, shipping address, account details, and any information you provide when contacting us or placing an order.
We may also automatically collect certain information when you use our website, such as your IP address, browser type, device information, pages viewed, time spent on the site, referring website, and shopping activity such as viewed products, cart activity, and checkout behavior.
In some cases, we may receive information from third parties such as payment processors, shipping providers, analytics services, advertising partners, and platform providers.
2. How We Use Your Information
We use your information to process and fulfill your orders, deliver products, communicate with you about your purchases, provide customer support, improve our website and services, personalize your shopping experience, send promotional communications where allowed by law, prevent fraud, and comply with legal obligations.
3. Payments and Orders
When you make a purchase, your information is used to process payment, confirm your order, arrange delivery, and keep you updated about your purchase. Payment transactions may be handled by trusted third-party payment providers. We do not store full payment card details unless clearly stated otherwise.
4. Sharing Your Information
We may share your information with trusted third parties only when necessary to operate our business and provide our services. This may include payment processors, shipping and delivery providers, hosting and technical service providers, analytics providers, marketing tools, customer support systems, and legal authorities where required by law.
We do not sell your personal information for money. However, some analytics or advertising activities may be considered sharing under certain privacy laws depending on your location.
5. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to improve website performance, remember your preferences, understand user behavior, measure traffic, and support marketing activities. You can manage cookie settings through your browser preferences.
6. Marketing Communications
If you subscribe to receive promotional emails or messages from Divano Furniture, we may send you updates about new collections, offers, and special announcements. You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us directly.
7. Data Retention
We keep your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including processing orders, maintaining records, resolving disputes, enforcing agreements, and complying with legal requirements.
8. Your Rights
Depending on your location, you may have the right to access, correct, update, or delete your personal information, object to certain types of processing, withdraw consent where applicable, or request a copy of the information we hold about you. To make such a request, please contact us using the contact details provided on our website.
9. Data Security
We take reasonable administrative, technical, and physical measures to protect your personal information against unauthorized access, misuse, loss, disclosure, or alteration. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
10. Children’s Privacy
Our website is not intended for children, and we do not knowingly collect personal information from minors. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.
11. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or policies of those third parties. We encourage you to review their privacy policies before sharing any personal information.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or website functionality. Any changes will be posted on this page once updated.
13. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact Divano Furniture through the contact information available on our website.
